Parent / Student FAQ
The Answers You Need
For students and parents who are using this service is it entirely free?
是，我們把導師介紹給學生/家長，中介費由導師負擔。我們絕不會向家長收取額外任何的費用。但是，為了令過程更加有效率，學生/家長須要把第一堂的學費在配對成功後三日內過數給 Tutor GoGo，而上第一堂時則不用另外再交學費給導師。
Yes, it's entirely free. The first tuition fee is given only to Tutor GoGo and not to the tutor; needs to be paid within 3 days after the case is matched. We will not charge parents any additional fee.
If I found the tutor is not right for me after the first tuition, what do I do?
Parents/students may call or WhatsApp Tutor GoGo for this. Tutor GoGo will evaluate the tutor's performance and will introduce another tutor. If the prior tutor is not right for you, the first tuition fee for the rematched tutor will need to be paid.
How do I pay the first tuition fee?
為了令行政運作更加有效率，學生/家長必須在配對成功後三日內，將第一堂的學費經銀行/電子錢包轉帳預繳交給Tutor GoGo 即可。
You can pay via bank transfer, FPS or WeChat transfer to Tutor GoGo after the case is matched and confirmed within 3 days.
If I want to change the tuition date after the first lesson, how do I do?
Tutor GoGo 把導師介紹給學生/家長後，學生/家長可直接聯絡導師，安排更改上課日期等事宜，不須再經Tutor GoGo 處理。
After contacting the tutor directly, the booking can still be rearranged without Tutor GoGo.
如果我預繳學費後，上堂前想取消補習，Tutor GoGo 會退還學費嗎？
I already paid the first tuition fee and if I want to cancel the arranged tuition, will Tutor GoGo refund the tuition fee to me?
當個案確立後，即導師口頭/書面/WhatsApp 承諾接納補習/課程，家長/學生亦口頭/書面承諾接納Tutor GoGo 介紹的導師，家長/學生不能因任何理由而在導師未開始前取消服務。否則，Tutor GoGo 會收取家長/學生所預繳的學費作為行政費。這樣的安排是因為Tutor GoGo 為家長/學生尋找合適導師時，已經做了大量工作，希望家長／學生體諒我們。若是導師放棄上堂，我們則會全數退還學費給家長／學生。
If the case is matched and confirmed but has not taken place, ie both parents/students and tutor accepted the matched tuition, parents/students cannot cancel the tuition. We will take the paid tuition fee as our service charge, please understand that we have put into a lot of work for this matching arrangement. If it is the tutor doesn't show up, we will fully refund the paid tuition fee to parents/students.
I already paid the first tuition fee but the tutor does not show up, what do I do?
If this does happen, you have a choice of being matched to another tutor or get a full refund of the paid tution fee.
When will both parties get the contacts phone number?
家長/學生在配對成功後及過妥數後，Tutor GoGo會把雙方的聯絡方法及時間地點以 Whatsapp 形式通知雙方及確認。未上課前若有任何溝通和問題，可以經 Tutor GoGo 代為轉達。在上課後，Tutor GoGo 提供的中介服務己經完成。
The details of parent and tutor's phone number, time, and venue details will be released to both the parent and tutor when first tutition fee is received via WhatsApp. Tutor GoGo may help to communicate between both parties prior the first lesson. After the first lesson, Tutor GoGo will not be involved in the process. And the service provided by Tutor GoGo will be completed.